You will have to contact the merchant directly to make further arrangements in that case. If Octopus, Octopus Mobile SIM, Octopus on iPhone or Apple Watch, Huawei Pay Octopus or Smart Octopus in Samsung Pay users fail to collect a refund within the collection period stated in the notification, the refund will be cancelled without further notice. Refunds for payments made with Octopus Wallet will be transferred directly to the user's Wallet. For payments made by Octopus, tap your Octopus card to your device or Octopus Mobile Reader as normal to collect the refund, or visit an Octopus Service Point. (The time to process a notification depends on merchants). If such a merchant has accepted your refund request, you will receive notification via the Octopus App, or you can check the status in the app directly.
Apple’s newest iOS update (version 13.5.1) brings two new features that are specific for Hong Kong users. Some merchants will give refunds via the Octopus App. An iPhone with a digital Octopus card being used to beep into a Hong Kong MTR entrance. Octopus Cards Limited, as a payment service provider, is not authorised to cancel or refund any order on behalf of the merchant. Please contact the merchant directly to request a refund* of your ordered goods or services. You can check the transaction records instantly on the Octopus App (or the Samsung Pay app if you pay by Smart Octopus in Samsung Pay), offering you great protection.
Open the Octopus App, tap the scanner at top-right to scan QR codeįollow the steps to select physical card or Octopus Card on Mobile. When you hear DOOD, the payment is confirmed On checkout page, choose Octopus as the payment methodįollow the instructions and tap your card Remember to enter your Octopus Card number and tap to confirm
You do not have to pay any deposit and you can take it home as a souvenir afterwards and use it again when you travel to Hong Kong next time. Find out more here. This Octopus has some Hong Kong iconic landmarks featured on the card face and you can easily get it from the major convenience stores within the airport or in the city at a cost of only HK$39. There are various types of Octopus cards available, while Sold Tourist Octopus may be the best choice for tourists.
You can add value to the smart card at MTR stations and most of the retail outlets that accept Octopus payment. Just place your Octopus card over the Octopus reader and your payment will be deducted instantly. Octopus fares are sometimes between 5% and 10% cheaper than ordinary fares on most trips made on the MTR network, while reductions could apply for transits of specific bus services. The "Octopus" is a rechargable and contactless 'smart card' used on most forms of public transport ( Bus, Minibus, Ferry, Peak Tram, Tram & MTR Trains), as well as settling payments at all major convenience stores, such as 7-Eleven, fast food restaurants, Starbucks, supermarkets, bakeries, self-service vending machines, personal care stores, major photo service outlets, etc. The most useful & convenient type of Hong Kong travel pass is the Octopus card. Hotels near Hong Kong Tramways (Ding Ding).Hotels near Tian Tan Buddha (Big Buddha).InterContinental (IHG) Hotels in Hong Kong.